Project overview

Persistent Backstage

Persistent backstage feature allows for private conversation and testing during live sessions, available only to hosts, speakers, and organizers.

Role

UX designer

Responsibility

UX research | UX design | User testing

Timeline

6 months (Mar- Aug 2023)

Tools

Fullstory, Hubspot, Asana, Figma, Crazyegg

Project overview

Current Challenge
Airmeet is a platform for virtual summits, meetups & workshops with a social lounge to deliver a rich networking experience. In Airmeet, the session backstage is only accessible when a session has not yet started or is paused. During a live session, there is no backstage access.

This limitation presents several challenges:

Troubleshooting on the Fly: If a speaker encounters issues during a live session, they must switch to another platform for assistance, disrupting the flow.
Late Arrivals: When a speaker arrives late, there’s no private space to brief or prepare them before they go live, impacting the quality of the session.
Private Discussions: Event organizers lack a private area to discuss session management strategies during a live session, limiting their ability to respond to dynamic situations effectively.

Proposed Solution
To address these challenges, we propose the introduction of a persistent backstage, accessible even during live sessions. This enhancement will allow hosts to seamlessly move speakers between the stage and backstage as needed.

Problem statement

Goals

- Reduce speaker anxiety with a stable environment for preparation
- Enable seamless transitions between sessions
- Improve speaker and host coordination for a smoother event experience
- Enhance event control with backstage visibility even during live sessions
- Reduce last-minute issues caused by switching between live and backstage

Problem statement

To introduce a persistent backstage functionality which will significantly improve the flexibility and control for hosts, leading to smoother, more professional live sessions.

The backstage will serve as a private space for:

Technical Troubleshooting: Speakers can resolve any issues without disrupting the live session.
Speaker Preparation: Late-arriving speakers can be briefed and prepared before joining the live stage.
Organizer Coordination: Event organizers can conduct private discussions to manage the session more effectively.

Success Metrics

Reduction in Session Interruptions:
- Fewer disruptions caused by technical issues or uncoordinated actions during live sessions.
Satisfaction Levels:
- Improved satisfaction among speakers and organizers, measured through post-event surveys.
Quicker Issue Resolution:
- Decrease in time taken to resolve technical issues during live sessions.
Speaker Preparedness:
- Enhanced readiness of late-arriving speakers, assessed through feedback and backstage usage time.
Session Quality Rating:
- Higher ratings for session smoothness and professionalism from attendees.

KPIs

Technical Issues Resolved Backstage:
- Number of issues resolved without disrupting the live session.
Speaker Transition Time:
- Average time to move speakers between backstage and live.
Backstage Usage Frequency:
- How often the backstage is used during live sessions.
Attendee Engagement:
- Levels of chat activity and Q&A participation during sessions.
Post-Event Flow Feedback:
- Positive feedback on smoother session flow and fewer disruptions.